Privacy Policy

This statement discloses the privacy practices for the entire Harvard Business School Publishing (HBSP) Web site.

Questions regarding this statement should be directed via email to webfeedback@hbsp.harvard.edu, or via our online form for clarification.

HBSP has adopted a set of information management guidelines which serve as the basis for our customer relationships. These guidelines have been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models are still not established. Accordingly, guidelines are subject to change. Any such changes will be posted on this page.

What We Do
HBSP requires that you supply the following information during the ordering and subscribing process and in our registration process for special services such as samples area access and our listserv services:

name

mailing address

email address

telephone number

fax number

IP address for systems administration and troubleshooting

demographic information for user profiling in aggregate form.

We use this information for the following purposes:

to perform statistical analyses measuring relative interest in the various areas of our site

to send email or conventional mail to you, after you have purchased a product.

In addition HBSP may employ HTTP "cookies":

to recognize user access privileges

to track individual shopping carts through the ordering process.

What We Don't Do
We do not, under any circumstances:

link IP addresses to anything personally identifiable

provide personal information to any third party. However, from time to time, Harvard Business Review, and
Harvard Management Update will make subscriber names available to organizations that promote products that
we believe are of interest to our subscribers. If you wish to be removed from the mailing list, please contact the
customer service center in your region. You will be removed from the active list immediately, but you may still
receive a few mailings.

release personal information about any individual visitors.

Upon request, HBSP will remove any subscriber (and his or her personal information) from our listservs.

HBSP is not responsible for the content or the privacy policies of Web sites to which it may link.